Drop-in
Our Community Centre is more than a place to warm up—it’s a place to be welcomed, heard, and seen. Here, people can connect with drop-in workers, share a conversation, and feel part of a caring community.
Whether someone needs to access a computer to apply for a job, borrow a book from our library, or simply sit somewhere safe and calm, our drop-in space offers dignity, comfort, and connection.
For many, home may be a shelter bed, a park bench, or a single room. At Our Place, the Community Centre becomes a living room—a space of belonging for those navigating poverty, isolation, housing instability, and addiction recovery. It’s where trust begins, and where the journey forward can start.
Outreach
Our Street Outreach team is focused on building relationships with individuals living rough in Victoria. Trust is the foundation of all our work—and it starts with showing up, listening without judgment, and meeting people where they are.
Through daily conversations and consistent connection, the team learns what each person needs to feel ready for housing, care, or addiction treatment.
This work takes time, patience, and compassion. But every interaction moves someone one step closer to safety, stability, and healing.
“This is the first place to accept me at my worst and not judge me. I know I am safe here – it is my second home. I will always be grateful to those who helped me and continue to do so.” -Jill
Mail and Messaging Centre
For people who may not have a fixed address, a phone, or any way to stay in touch, we offer a mail and messaging service. We receive mail for over 400 people and are able to take phone messages for all of our family members. We also offer a phone and fax machine for people to use for outgoing calls.
Referrals
Even when someone desperately wants to break free of their addictions, the many steps often make it feel virtually impossible. At Our Place, we will help every inch of the way, easing the confusion or pain of the process in any way we can. From doctors’ appointments, applications to detox and treatment facilities, and help finding housing after the program, our staff is here to assist people get the help they want as soon as they are ready for it.
Drop-In Hours
Every Day: 8:30am to 6:30pm
Other Drop In Services
Safe Storage
Free, secure, long-term storage for people affected by homelessness.
Wellness Services
At Our Place, caring for the whole person—mind, body, and spirit—is at the heart of what we do. Family Members can access compassionate and low-barrier medical care, cultural and Indigenous healing practices, spiritual support, seniors’ programs, and opportunities for social and recreational connection.
Meals
We serve three nourishing meals each day, 365 days per year, to anyone who comes through our doors. Free of charge, no questions asked.
Showers
Every day of the year, Our Place offers free showers, toiletries, and hygiene essentials—helping people feel refreshed, cared for, and respected.
Hygiene Hours: 8:30am to 6:30pm
