Our shelter and housing sites are places where we want our residents to feel safe, accepted and supported. Our staff need to be flexible and open to change, as every day is both the same and yet very different. Staff need to be able to deal with strong emotions and to see every interaction with a resident as another insight into their lives. This helps to build a better understanding of our residents and allows staff to work in conjunction with residents to create individualized goal driven plans, helping to move residents towards their personal goals.
The Shelter Team Lead position is about building therapeutic relationships, advocating for residents, and de-escalating situations as they come up. Support staff model appropriate communication and behavioral professionalism – language, behaviour, boundaries, and work ethic – with residents as well as setting the tone for each shift. Team Leads foster a supportive and inclusive work/living environment, through active listening and by staying open to change and to others’ opinions.
The duties and responsibilities reflect the needs of our residents and our housing/shelter programs. These duties are listed but not limited to the areas included below.